PT INDOPERKASA SUKSESJAYA REASURANSI
PT INDOPERKASA SUKSESJAYA REASURANSI
CONSUMER COMPLAINT SERVICE PROCEDURE
PROSEDUR PELAYANAN KELUHAN KONSUMEN
Complaints are submitted by Consumers (who are Persons in Charge of the Company’s Business Partners) by filling out the complaint form in the form of identity data correctly and attaching supporting documents. Supporting documents in the form of scans of Consumer Identity Cards and/or Consumer Representatives, scans of power of attorney, and scans of other supporting evidence.
Pengaduan disampaikan oleh Konsumen (Penanggung Jawab Mitra Usaha Perusahaan) dengan mengisi formulir pengaduan berupa data identitas dengan benar dan melampirkan dokumen pendukung. Dokumen pendukung berupa pindaian Kartu Tanda Penduduk dan/atau Perwakilan Konsumen, pindaian surat kuasa, dan pindaian bukti pendukung lainnya.
NOTES
*Complaint handling will be followed up for a maximum of 10 working days since the complete document has been received and can be extended for the next 10 working days (with written notice).
**If an agreement is not reached, consumers are welcome to resolve the dispute through the Financial Services Sector Alternative Dispute Resolution Institution (LAPS SJK) in accordance with LAPS SJK procedures and regulations or the Court.
CATATAN
*Penanganan pengaduan akan ditindak lanjuti paling lama 10 hari kerja dan dapat diperpanjang selama 10 hari kerja berikutnya (dengan pemberitahuan tertulis).
**Jika tidak tercapai kesepakatan, konsumen dipersilakan untuk menyelesaikan sengketa melalui Lembaga Alternatif Penyelesaian Sengketa Sektor Jasa Keuangan (LAPS SJK) sesuai dengan prosedur dan peraturan LAPS SJK atau Pengadilan.
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